“After recently attending a three-day L&P leadership conference at Corporate, a friend of mine who lives in Arkansas arranged for his friend to fly me to dinner in his light aircraft!” Simon Dootson, General Manager at David Hart Aerospace Pipes – England. [Joplin, Missouri, USA]
“The three of us had dinner at The Flying Catfish (great fish tacos!) before we flew back to Joplin, landing on a grass field airstrip after dark.” Simon Dootson, General Manager at David Hart Aerospace Pipes – England. [Bentonville, Arkansas, USA]
“It was a beautiful sunset and topped off an incredible week visiting Corporate!” Simon Dootson, General Manager at David Hart Aerospace Pipes – England. [somewhere in between Bentonville, Arkansas and Joplin, Missouri]
In 1986, Leggett & Platt acquired a company that would grow to be one of its most reliably profitable divisions. At the time of the acquisition, MPI was a company based out of Fort Worth, Texas that produced bonded foam carpet cushioning. Today, LP Carpet Cushion (LPCC) is an industry leader when it comes to developing innovative products and anticipating customer needs.
Dedicated to the Customer
“Customer service is one of our biggest areas of focus,” said Jerry Wahrmund, East Coast Regional Operations Manager. Jerry joined Leggett & Platt in 1995, and he oversees five Carpet Cushion operations on the East Coast.
“We do a lot of multi-stop deliveries for our customers. Having a fast turnaround on orders is important for us. We work both with the Corporate Transportation team, as well as having our own fleets of trucks that are unique to specific branches. We want to be certain we can facilitate any special delivery needs.”
Tammy Hook, HR & Special Project Coordinator in Fort Worth, echoed Jerry. “You have to find a way to keep your customers with you. Within the market of carpet padding, we really only have a few competitors. You have to find a way to shine, beyond just trying to undercut prices. For us, we do that by providing an outstanding customer experience.”
Two of LPCC’s finest: Branch Manager Jacinto Ramos (left) with Central Regional Sales Manager Michael Moore. This September will mark Jacinto’s 48th year with L&P!
That emphasis on customer service, combined with outstanding quality of product, means L&P flooring products can be found in an astonishing number of buildings throughout North America. “We work directly with big box retailers,” Jerry continued, “so you can find our product in many home improvement stores. We also sell to the hospitality industry and to carpet installers. We really are everywhere.” Continue reading
Last Friday, our Corporate Office got groovy. The 1970s-themed Learn-A-Rama showcased various departments, the faces behind the scenes, and what exactly they do every day. Our employees strolled through the booths and received helpful info on what goes on outside of their own departments. We played games, snacked, solved puzzles… even danced to the Y.M.C.A.! It was a wild success! Here are a few of our favorite photos from the day.
We’re gearing up for our Summer 2017 Doors Internship Program! If you’re interested in exploring internship opportunities at Leggett & Platt, please visit careers.leggett.com/Internships.
We’re gearing up for our Summer 2017 Doors Internship Program! If you’re interested in exploring internship opportunities at Leggett & Platt, please visit careers.leggett.com/Internships.
We’re gearing up for our Summer 2017 Doors Internship Program! If you’re interested in exploring internship opportunities at Leggett & Platt, please visit careers.leggett.com/Internships.
We’re gearing up for our Summer 2017 Doors Internship Program! If you’re interested in exploring internship opportunities at Leggett & Platt, please visit careers.leggett.com/Internships.
