This article is the second in a two-part series on Career Planning & Self Development.

Last week, I invited you to ask yourself some foundational questions when planning your next career move. You need to know who you are and what you want, and you need to get curious about the opportunities around you.

But once you know those couple things about yourself, you’re ready to advance to the next level of your career planning!

Odds are, if you find a listing for your dream job, the required qualifications aren’t going to look like a photocopy of your own resumé. There are probably a few gaps along the path between you and occupational bliss. Whether it’s a certification you don’t have, a degree you never finished, or simply not enough years of related experience, it can be incredibly disheartening to realize you’re still far off from the thing you want.

But there’s good news: You can do something about it! Continue reading →

I love making plans. There’s something about figuring out what I want and how I’m going to get there that simply excites me. It’s a bit like a puzzle – if I want to get to point A, but I’m way over here at point Q, what’s the best way to close that gap?

For me, it’s a little like playing a video game as a kid. I loved working my way through those old, pixilated games! As an adult, the sense of accomplishment when I put together a smart strategy is the grown-up version of clearing a difficult level in Super Mario Brothers.

It took me a while to realize that not everyone is wired this way.

Perhaps you’re like me and enjoy sitting down with a pen and paper and mapping out a strategy for achieving your future goals. Or, perhaps you’re not like me, and what I just described is your perfect recipe for a panic attack. Either way, when it comes to your career, a little bit of focus and planning can go a long way.

This article is the first in a two-part series where I’ll fill you in on the most important lessons I’ve learned about planning my next career move. In each article, I’ll touch on two major areas that, when all linked together, should help set you on the right path. Continue reading →

Note: This material was pulled from our in-house class, Customer Focus, taught by Director of Learning & Development Alissa Owsley. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees and 6 Truths about Persuasion.

At Leggett & Platt we equate good customer service with good relationship-building skills. The bond between you and your customer—whether within your company (say a peer or your boss) or external (the traditional “customer”)—is just that, a relationship that needs attention and takes work.

With that in mind, we’ve come up with 10 universal customer-relationship commandments. You don’t have to have “customer service representative” in your title to get something out of these. Continue reading →