Note: This material was pulled from our in-house class, Customer Focus, taught by Director of Learning & Development Alissa Owsley. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees and 6 Truths about Persuasion.
At Leggett & Platt we equate good customer service with good relationship-building skills. The bond between you and your customer—whether within your company (say a peer or your boss) or external (the traditional “customer”)—is just that, a relationship that needs attention and takes work.
With that in mind, we’ve come up with 10 universal customer-relationship commandments. You don’t have to have “customer service representative” in your title to get something out of these. Continue reading