Category Archives: L&D

Managing Risk with Mitch Dolloff

You can’t have forward movement without risk.

Today we learned how to recognize, assess, and manage risk with our Executive VP & President of Specialized & Furniture Products, Mitch Dolloff. He presented a live class and webcast as part of our in-house Choose Your Own Learning series.

As a bonus, he personally passed out cookies!

CYOL 1 Continue reading

A Few Scenes from The Summit

The Emerging Leader Academy (ELA) annual conference is in full swing at our Corporate Headquarters! We’re hosting nearly 100 L&P employees from across the globe to network, learn from senior leaders, and improve business acumen. What a week it’s already been!

Networking 1

CFO Matt Flanigan networks with ELA participants Andy Cline and Travis Sageser.

Networking 2

Sonia Smith, President of European Automotive, and Joe Espinoza, President of Asian Automotive, check in at the start of the conference.

Networking 3

ELA participants Andy Cline and Jennifer Little.

Networking 4

Mitch Dolloff, President of Specialized Products and Furniture Products, opened day two by sharing his vision for the future L&P.

Networking 5

A small warm-up activity for day two.

Networking 6

Our L&D Program Managers, Rob Sotlar and Stephanie Elliott.

ELA Seal Logo

Career Planning & Self-Development: Part 2

This article is the second in a two-part series on Career Planning & Self Development.

MushroomLast week, I invited you to ask yourself some foundational questions when planning your next career move. You need to know who you are and what you want, and you need to get curious about the opportunities around you.

But once you know those couple things about yourself, you’re ready to advance to the next level of your career planning!

Fill In the Gaps

Odds are, if you find a listing for your dream job, the required qualifications aren’t going to look like a photocopy of your own resumé. There are probably a few gaps along the path between you and occupational bliss. Whether it’s a certification you don’t have, a degree you never finished, or simply not enough years of related experience, it can be incredibly disheartening to realize you’re still far off from the thing you want.

But there’s good news: You can do something about it! Continue reading

Career Planning & Self-Development: Part 1

I love making plans. There’s something about figuring out what I want and how I’m going to get there that simply excites me. It’s a bit like a puzzle – if I want to get to point A, but I’m way over here at point Q, what’s the best way to close that gap?Video Game Guy 1

For me, it’s a little like playing a video game as a kid. I loved working my way through those old, pixilated games! As an adult, the sense of accomplishment when I put together a smart strategy is the grown-up version of clearing a difficult level in Super Mario Brothers.

It took me a while to realize that not everyone is wired this way.

Perhaps you’re like me and enjoy sitting down with a pen and paper and mapping out a strategy for achieving your future goals. Or, perhaps you’re not like me, and what I just described is your perfect recipe for a panic attack. Either way, when it comes to your career, a little bit of focus and planning can go a long way.

This article is the first in a two-part series where I’ll fill you in on the most important lessons I’ve learned about planning my next career move. In each article, I’ll touch on two major areas that, when all linked together, should help set you on the right path. Continue reading

Stress Management – Part 2

Are you feeling stressed at work? With friends or family? Because of the holidays approaching?

Flip through our second of two slidedecks which focuses on tips to tame your stressful situations, both at home and work.

This is part of our in-house class, Stress Management, taught by Director of Succession & Talent Acquisition Rachel Heisten. Be sure to also check out Stress Management – Part 1, and have a stress-free holiday season!

Stress Management – Part 1

Are you feeling stressed at work? With friends or family? Because of the holidays approaching?

Flip through our first of two slidedecks which focuses on definitions of stress and the science behind it.

This is part of our in-house class, Stress Management, taught by Director of Succession & Talent Acquisition Rachel Heisten. Stay tuned for Part 2 coming next week! And for even more learning content like this, check out our 2-part SlideShare series on Difficult Interactions.

Behind the Scenes – Difficult Interactions

Over the last two weeks, we’ve shared concepts from our in-house class, Difficult Interactions (see Part 1 & Part 2). While creating the class, it occurred to our Learning & Development team that no one was a better representation of difficult interactions in the workplace than Darth Vader. This developed into an over-arching Star Wars theme which is visible right from the get-go.

With the help of a local Darth Vader-helmet-owning employee, Jim Spena, and our wonderful Creative Services team, we captured a series of fun photos for the presentation. Check out some of our favorites below!

group-vader-mask-photo

Continue reading

Difficult Interactions – Part Two

Do you struggle with difficult interactions at work?

Flip through our second of two slide decks which focuses on how to neutralize misunderstandings before they turn into conflict as well as what to do when the difficult interaction is unavoidable.

This is part of our in-house class, Difficult Interactions, taught by Director of Employee and Labor Relations Michael Altman. Check out Difficult Interactions – Part 1.

Difficult Interactions – Part 1

Do you struggle with difficult interactions at work?

Flip through our first of two slidedecks which focuses on the anatomy of difficult interactions including what causes them, why they’re so difficult, why we avoid them, and how they escalate.

This is part of our in-house class, Difficult Interactions, taught by Director of Employee and Labor Relations Michael Altman. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees.

10 Customer-Relationship Commandments

Note: This material was pulled from our in-house class, Customer Focus, taught by Director of Learning & Development Alissa Owsley. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees and 6 Truths about Persuasion.

At Leggett & Platt we equate good customer service with good relationship-building skills. The bond between you and your customer—whether within your company (say a peer or your boss) or external (the traditional “customer”)—is just that, a relationship that needs attention and takes work.

With that in mind, we’ve come up with 10 universal customer-relationship commandments. You don’t have to have “customer service representative” in your title to get something out of these. Continue reading