Category Archives: L&D

Stress Management – Part 2

Are you feeling stressed at work? With friends or family? Because of the holidays approaching?

Flip through our second of two slidedecks which focuses on tips to tame your stressful situations, both at home and work.

This is part of our in-house class, Stress Management, taught by Director of Succession & Talent Acquisition Rachel Heisten. Be sure to also check out Stress Management – Part 1, and have a stress-free holiday season!

Stress Management – Part 1

Are you feeling stressed at work? With friends or family? Because of the holidays approaching?

Flip through our first of two slidedecks which focuses on definitions of stress and the science behind it.

This is part of our in-house class, Stress Management, taught by Director of Succession & Talent Acquisition Rachel Heisten. Stay tuned for Part 2 coming next week! And for even more learning content like this, check out our 2-part SlideShare series on Difficult Interactions.

Behind the Scenes – Difficult Interactions

Over the last two weeks, we’ve shared concepts from our in-house class, Difficult Interactions (see Part 1 & Part 2). While creating the class, it occurred to our Learning & Development team that no one was a better representation of difficult interactions in the workplace than Darth Vader. This developed into an over-arching Star Wars theme which is visible right from the get-go.

With the help of a local Darth Vader-helmet-owning employee, Jim Spena, and our wonderful Creative Services team, we captured a series of fun photos for the presentation. Check out some of our favorites below!

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Difficult Interactions – Part Two

Do you struggle with difficult interactions at work?

Flip through our second of two slide decks which focuses on how to neutralize misunderstandings before they turn into conflict as well as what to do when the difficult interaction is unavoidable.

This is part of our in-house class, Difficult Interactions, taught by Director of Employee and Labor Relations Michael Altman. Check out Difficult Interactions – Part 1.

Difficult Interactions – Part 1

Do you struggle with difficult interactions at work?

Flip through our first of two slidedecks which focuses on the anatomy of difficult interactions including what causes them, why they’re so difficult, why we avoid them, and how they escalate.

This is part of our in-house class, Difficult Interactions, taught by Director of Employee and Labor Relations Michael Altman. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees.

10 Customer-Relationship Commandments

Note: This material was pulled from our in-house class, Customer Focus, taught by Director of Learning & Development Alissa Owsley. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees and 6 Truths about Persuasion.

At Leggett & Platt we equate good customer service with good relationship-building skills. The bond between you and your customer—whether within your company (say a peer or your boss) or external (the traditional “customer”)—is just that, a relationship that needs attention and takes work.

With that in mind, we’ve come up with 10 universal customer-relationship commandments. You don’t have to have “customer service representative” in your title to get something out of these. Continue reading

6 Truths About Persuasion

Do you consider yourself persuasive?

Find out how to get people to say yes (ethically) by flipping through our 6 persuasion truths, below.

This is part of our in-house class, Persuading Others, taught by Learning & Development Manager Alissa Owsley. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees.

The Art of Coaching Employees – Part Two

What can a 19th century Russian princess named Olga teach us about coaching?

To find out, you’ll have to flip through our second of two slide decks on coaching.

Is this your first time hearing about Learning & Development at Leggett & Platt? For an brief look into what we do, read: This is How We Do L&D at L&P.

 

The Art of Coaching Employees – Part One

Coaching, managing, mentoring… it’s all the same right? Wrong.

To be a better coach, you have to understand these roles and how they’re different. Flip through our first of two slide decks to learn more.

This series’ content was adapted from one of our in-house classes taught by Learning & Development Manager, Alissa Owsley. New to L&P’s Learning & Development group? For an brief look at our class development process read: This is How We Do L&D at L&P.

 

This is How We Do L&D at L&P

At Leggett & Platt, we value people who never stop learning. We hire character and train skill; we work diligently to maintain a culture of continuous improvement. That’s why we established the Learning & Development (L&D) team back in 2010: we’re a small group of passionate professionals who fill the learning needs of our salaried and corporate employees. Here’s an overview of how we do L&D at L&P:

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The Why

To put it simply, we live for the a-ha moment: that sudden realization, insight, or comprehension that happens as people learn. This neurological event, paired with the continual growth of our employees and a lasting impact for the company is our purpose, our cause. It’s why we get out of bed in the morning and come to work for Leggett & Platt every day. Continue reading