Employee Spotlight: A Translator’s Journey from Colombia to Carthage

Liliana Rupp’s outlook on life is infectious. Her enthusiasm for her family, her work, and her community bleeds into everything that she does. She smiles as she talks through list of activities, which makes it seem as if she’s discovered a way to fit extra hours into the week. She speaks joyfully of her job, her upcoming test for U.S. citizenship, and her volunteer work with her church.

But she absolutely beams when she talks about her children. “The best job I ever had was being a parent.”

A single mother of two, Liliana permanently moved to the United States from her native Colombia to give her kids different opportunities than she had. After a brief time in New York, the family of three relocated to Carthage, Missouri, where Liliana spent time as a foreign exchange student. Currently she works as Translation Services Specialist at L&P, a role she has held for 4 years. Continue reading

Employee Spotlight: How an Engineer Turns Safety Issues into Opportunities for Improvement

It only takes a few minutes with Dian Rose to get a sense of her drive. You can quickly tell that she’s thinking several steps ahead, always with a strategy in mind. Even at home, Dian says she’s always motivated to find “work” for herself, whether through activities with her family or projects outdoors. That drive has led into her current role of Corporate Safety Manager & Engineer for Hanes Companies, where she uses her engineering background to manage the safety and environmental components at the facility.

Dian Rose specializes in compliance and improvement for Hanes.

Dian Rose specializes in compliance and improvement for Hanes.

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5 Office Must-Haves: Randi Preece in Environmental Affairs

If you want to get to know Leggett & Platt, you should get to know our people first. What better way for you to do that than by seeing a few of their favorite things.

Randi’s role: Corporate Environmental Auditor

Job in a nutshell: Helping operations maintain federal and state regulatory environmental compliance and implementing the Eco Initiative.

  1. Jacket – My office is freezing!
  2. Calendar – Call me old school, but I can remember better if I physically write down meetings, appointments, and to-do’s.
  3. iPhone Mobile Charging Pack – I travel a few times per month for environmental audits. The charging pack holds three full charges for my iPhone, which allows me to pass time at airports and on flights. I hate worrying about a dead phone!
  4. Coffee – My morning pick-me-up. I prefer two cups in the morning (maybe one in the afternoon) and I take it black — no cream, no sugar.
  5. Map – Whether by map or GPS, I’m always navigating new cities. I have a giant map of the United States on my office wall, and it helps when I’m planning the next few months of travel for work.

Want to see more? Check out the series introduction.

Harry M. Cornell, Jr.: A Lifetime of Leadership

On May 16, our Corporate headquarters was dedicated as the Cornell Campus after Harry M. Cornell, Jr., whose legacy of honesty, commitment, and accountability defines our company culture to this day. The dedication included presentations from Leggett’s leaders, which detailed Harry’s remarkable contributions to the company. Future plans were also announced to erect a statue of Harry at the front office entrance.

As part of the dedication, Leggett unveiled a new sign at the campus entrance.

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10 Customer-Relationship Commandments

Note: This material was pulled from our in-house class, Customer Focus, taught by Director of Learning & Development Alissa Owsley. For more learning content like this, check out our 2-part SlideShare series on The Art of Coaching Employees and 6 Truths about Persuasion.

At Leggett & Platt we equate good customer service with good relationship-building skills. The bond between you and your customer—whether within your company (say a peer or your boss) or external (the traditional “customer”)—is just that, a relationship that needs attention and takes work.

With that in mind, we’ve come up with 10 universal customer-relationship commandments. You don’t have to have “customer service representative” in your title to get something out of these. Continue reading

The Impressive Operations of Sterling Steel

Did you know that the largest Electric Arc Furnace in North America belongs to one of our very own manufacturing facilities? In 2002, Leggett & Platt purchased a portion of the former Northwestern Steel & Wire facility in Sterling, Illinois, now known as Sterling Steel. Following major renovations in the melt shop and rod mill, the plant began operating in early 2003.

Sterling Steel

With a mission to be the safest and lowest-cost supplier of quality rod, Sterling produces about 10,000 tons of wire rod every week. The branch ships the wire rod to Leggett’s wire mills to be used in products such as mattresses, furniture, bale ties, and certain automobile applications.

Kevin Mullen, President of Sterling Steel, has been with Leggett & Platt since it acquired Sterling Steel. As a native of Sterling, Illinois, Kevin grew up in the steel industry. He is his family’s fourth generation of steel industry workers and a third-generation hire at Sterling, Illinois site. “One of my favorite things about Leggett,” said Kevin, “is the insight and willingness of company leaders to invest in new equipment and processes, which allows us to continue supplying a quality product safely.” Continue reading

Keeping You in Mind: New & Improved Careers Site

Pssssssst. Have you noticed? The Leggett & Platt Careers site looks a bit different these days. And the fresh look is more than a new coat of paint—it’s an overhaul of the site to simplify your job search.

We’ve made it easy to find information about how to apply and what it’s like to work at Leggett. The new site contains fun videos, graphics, and a completely revamped Doors internships page.

Consider it our way of pulling back the curtain so that you can feel well-informed and well-prepared during every step of your job search. Come take a look!

Leggett & Platt - New Career Site

5 Office Must-Haves: Justin Kohley in HR

If you want to get to know Leggett & Platt, you should get to know our people first. What better way for you to do that than by seeing a few of their favorite things.

Justin’s role: Talent Systems Administrator

Job in a nutshell: Managing the systems and data used to recruit, set goals, review performance, develop employees, and conduct succession planning.

Justin Kohley

  1. Notebook – Whether scribbling in a notebook or typing in OneNote®, I’m constantly taking notes. These tools help me learn, remember, and stay organized.
  2. Standing Desk – I switched from a regular desk to a standing desk last year and never looked back. Standing makes me feel more energetic and focused throughout the day.
  3. Mjölnir – The hammer of Thor. Because why not.
  4. Dry Erase Board – My office has a 4’ x 6’ metal board which is perfect for sketching mock-ups, tracking projects, and drawing the occasional comic book character.
  5. Coffee – I’m a 2-3 cups-per-day kind of guy. I keep an AeroPress® in my office so that a great cup of coffee is always within reach.

Want to see more? Check out the series introduction.