In 1986, Leggett & Platt acquired a company that would grow to be one of its most reliably profitable divisions. At the time of the acquisition, MPI was a company based out of Fort Worth, Texas that produced bonded foam carpet cushioning. Today, LP Carpet Cushion (LPCC) is an industry leader when it comes to developing innovative products and anticipating customer needs.
Dedicated to the Customer
“Customer service is one of our biggest areas of focus,” said Jerry Wahrmund, East Coast Regional Operations Manager. Jerry joined Leggett & Platt in 1995, and he oversees five Carpet Cushion operations on the East Coast.
“We do a lot of multi-stop deliveries for our customers. Having a fast turnaround on orders is important for us. We work both with the Corporate Transportation team, as well as having our own fleets of trucks that are unique to specific branches. We want to be certain we can facilitate any special delivery needs.”
Tammy Hook, HR & Special Project Coordinator in Fort Worth, echoed Jerry. “You have to find a way to keep your customers with you. Within the market of carpet padding, we really only have a few competitors. You have to find a way to shine, beyond just trying to undercut prices. For us, we do that by providing an outstanding customer experience.”
That emphasis on customer service, combined with outstanding quality of product, means L&P flooring products can be found in an astonishing number of buildings throughout North America. “We work directly with big box retailers,” Jerry continued, “so you can find our product in many home improvement stores. We also sell to the hospitality industry and to carpet installers. We really are everywhere.” Continue reading