Author Archives

Abby DeWelt

A Glimpse into LP Carpet Cushion

In 1986, Leggett & Platt acquired a company that would grow to be one of its most reliably profitable divisions. At the time of the acquisition, MPI was a company based out of Fort Worth, Texas that produced bonded foam carpet cushioning. Today, LP Carpet Cushion (LPCC) is an industry leader when it comes to developing innovative products and anticipating customer needs.

Dedicated to the Customer

“Customer service is one of our biggest areas of focus,” said Jerry Wahrmund, East Coast Regional Operations Manager. Jerry joined Leggett & Platt in 1995, and he oversees five Carpet Cushion operations on the East Coast.

“We do a lot of multi-stop deliveries for our customers. Having a fast turnaround on orders is important for us. We work both with the Corporate Transportation team, as well as having our own fleets of trucks that are unique to specific branches. We want to be certain we can facilitate any special delivery needs.”

Tammy Hook, HR & Special Project Coordinator in Fort Worth, echoed Jerry. “You have to find a way to keep your customers with you. Within the market of carpet padding, we really only have a few competitors. You have to find a way to shine, beyond just trying to undercut prices. For us, we do that by providing an outstanding customer experience.”

Branch Manager Jacinto Ramos (left) with Central Regional Sales Manager Michael Moore. This September will mark Jacinto's 48th year with L&P!

Two of LPCC’s finest: Branch Manager Jacinto Ramos (left) with Central Regional Sales Manager Michael Moore. This September will mark Jacinto’s 48th year with L&P!

That emphasis on customer service, combined with outstanding quality of product, means L&P flooring products can be found in an astonishing number of buildings throughout North America. “We work directly with big box retailers,” Jerry continued, “so you can find our product in many home improvement stores. We also sell to the hospitality industry and to carpet installers. We really are everywhere.” Continue reading

Stress Management – Part 2

Are you feeling stressed at work? With friends or family? Because of the holidays approaching?

Flip through our second of two slidedecks which focuses on tips to tame your stressful situations, both at home and work.

This is part of our in-house class, Stress Management, taught by Director of Succession & Talent Acquisition Rachel Heisten. Be sure to also check out Stress Management – Part 1, and have a stress-free holiday season!

Stress Management – Part 1

Are you feeling stressed at work? With friends or family? Because of the holidays approaching?

Flip through our first of two slidedecks which focuses on definitions of stress and the science behind it.

This is part of our in-house class, Stress Management, taught by Director of Succession & Talent Acquisition Rachel Heisten. Stay tuned for Part 2 coming next week! And for even more learning content like this, check out our 2-part SlideShare series on Difficult Interactions.

Employee Spotlight: A Translator’s Journey from Colombia to Carthage

Liliana Rupp’s outlook on life is infectious. Her enthusiasm for her family, her work, and her community bleeds into everything that she does. She smiles as she talks through list of activities, which makes it seem as if she’s discovered a way to fit extra hours into the week. She speaks joyfully of her job, her upcoming test for U.S. citizenship, and her volunteer work with her church.

But she absolutely beams when she talks about her children. “The best job I ever had was being a parent.”

A single mother of two, Liliana permanently moved to the United States from her native Colombia to give her kids different opportunities than she had. After a brief time in New York, the family of three relocated to Carthage, Missouri, where Liliana spent time as a foreign exchange student. Currently she works as Translation Services Specialist at L&P, a role she has held for 4 years. Continue reading

Opening Doors to a Career at Leggett & Platt (or Why 30 Year-Olds Can Be Interns, Too)

Doors-Internships-Leggett-Platt

I was a 30 year-old intern.

I know, right?

But that’s not a bad thing. My internship in the DOORS program at Leggett & Platt was a game-changer.

Interns at Leggett don’t fetch coffee and aren’t expected to just hang around and learn by watching others work. Instead, DOORS connects students with opportunities to develop as professionals in the real world. DOORS lets interns do, y’know, actual work. They get to work on projects that are making a difference for the company.

Continue reading